help centre

1) How to place an order with
For a step-by-step guide on how to place an order - click here.

2) Help
Need assistance? Please click here.

3) Where is my order?
Our aim is to dispatch all orders within 24 hours. You can track your order by clicking here.
If your order has already been dispatched, please contact your local post office sorting office - this is the most common location for lost parcels. If your order has still not arrived after 4 weeks please e-mail Sales (or your personal sales person), remembering to quote your order number and we will be happy to assist.

4) How can I pay?
We accept the following methods of payment:
Credit Card: Visa, Mastercard, American Express, JBC, Solo, Eurocard, Delta, Switch/Maestro, Cirrus and Electron.
International Maestro are not accepted unless the cardholder is present.

Paypal: We can accept Sterling, Euros or Dollars into our PayPal account.

Cash/Cheque: We also accept payment by cash (Euros or UK Sterling), UK Sterling cheques, crossed Postal Orders and IMO (International Money Order).
Please note that we cannot accept Canadian postal orders, Western Union Payments OR cheques in Euros.
Please make cheques payable to and send (registered) to:
Nine Nine Building
Railway Sidings
Kent DA13 0YS
United Kingdom

5) Currency Calculator
To see an estimated cost for your order in your local currency, use the "change currency" link on our toolbar or click here
Please note that all orders are charged in UK Pounds Sterling.

6) 100% Guarantee
If you are not entirely happy with your order or if the items are damaged or lost in the post, rest assured, we offer a 100% full refund your order. Simply contact Sales who will be happy to help.

7) Managing your personal customer account
Simply click on this link to be taken to your personal account. This allows you to view all your personal account settings/ new arrivals, favourite artists etc.

8) Selling Records
Downsizing your collection? Simply contact our worldwide team of professional buyers on at For a full review of our buying policy please click here.

9) Working with
Interested in commercial partnerships please contact Robert Croydon.

10) Items damaged in the post
If you receive a damaged delivery, don't worry... We offer you a 100% satisfaction guarantee! Please e-mail within 10 days of receipt of your order so we can rectify the problem.

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