991.com ordering guide

New to 991.com? Keep this page open while you shop...

Please note that you donít need to be registered to add items to your basket (you can add your details when you go to checkout which you can get to via View Basket)

Ordering from 991.com has never been easier!!

Here's our step-by-step guide to placing your order...

To help you find what you're looking for, there is a search box located in the top bar throughout the site. Using the option buttons, you can search by artist, title or catalogue number.

To make a more detailed search, click on the extended search link, also located on the top bar. Here you can customise your own product search and choose from artist, title, catalogue number or even format (such as CD, vinyl, boxsets...)

You can also use our unique full discography service where you can request the next copy of any item we have EVER stocked.
Once you have seen an item you wish to buy, just click on the add to basket button on the right hand side. You will the be given the option to carry on shopping or view the contents of your basket.
You'll see this if an item is currently sold out. When you click on this button you will be asked to provide a few details - then we can notify you by email if the item becomes available (with NO obligation to buy it).
Click on this symbol at any time whilst shopping at 991.com to view the contents of your shopping basket.
When viewing the contents of your basket you may adjust the quantities of each item. Confirm your changes by clicking the update basket link.
Once you have finished shopping click this button to process your order.You'll be asked to enter your e-mail address and password.
If you haven't ordered from 991.com before, you can open a new account in seconds! If you are an existing customer but have forgotten your password we can e-mail you the details. You have now entered the final stages. Check all your personal details are correct...
Confirm your address details, or login
If you are a new customer click on the 'open one now' link to open a new account with us. This is a simple and easy to follow process. You will be asked for your e-mail address and a password and to enter your address and contact details. Click on submit button and you will then be taken to step 1.
Existing customers can enter their e-mail address and password to access their account details and address details and then proceed to step 1 by clicking on:
If you have forgotten your password there is a link to request a reminder to be e-mailed directly to your inbox. This should be with you within seconds depending on your e-mail service provider.
If you are an existing customer and your details are displayed on the page correctly you can continue to the payment page.
If you wish to amend your order at any time, click on:
Step 1 - Select Payment for your order
If you wish to pay by credit card you can add new card details or edit existing details, step 1 is where you select your payment method. click on the 'proceed button' once you have selected your payment method to move on to step 2 to confirm your order.
This will not confirm your order. You will still get an option to amend your order in step 2.
Step 2 - Confirming your order
Step 2 will display all of your details to confirm. If any of your details are incorrect you can go back to any step of the order process to alter your details. If you are happy with your order click on the confirm button to Confirm your order.
Your order has now been successfully transmitted to our sales team & you will receive an e-mail confirmation shortly.
Thank you for choosing 991.com!! For reference on the confirmation page you will see your order number. Please quote this on any correspondence (this information is also in the email confirmation subject).
You can track the status of your order at any time by going to the 'your 991' option on the top toolbar and then selecting 'Order Status/Despatch Information'.
If you have any further questions don't hesitate to contact our sales team...
e-mail:  sales@991.com
call:  UK 0844-264-0-991
USA 011-44-844-264-0-991
Europe 44-844-264-0-991
fax:  UK 01474 815030
USA 011-44-1474-815030
Europe +44 1474 815030